When a delivery partner is not responding on the chat, it may be due to one of the following reasons:
- The delivery partner is not connected to the Orkestro chat functionality
- The operator may not be available at the time of the request.
For both instances, the best way to get instant updates on your order will be to contact the delivery partner directly via their support hotline:
Addison Lee: +442073878888
Green Courier: +442070344445
They will request for your booking reference which can be found in your order information.