About Orkestro
- Get started
- Orkestro Partners
  - Orkestro's e-commerce partners
  - Orkestro's fleet partners
Navigating the Orkestro Platform
- Managing your stores
- Managing your users
- Managing your fleets
- Manage your dispatching
- Managing your orders
- Personalizing your orders
- Managing your tickets
  - Submit a support ticket
  - Create your own ticketing portal to manage your tickets
- Managing your Orkestro account
  - Close or deactivate your Orkestro account
  - Reopen or reactivate your Orkestro account
Billing
- Charges
  - What factors affect the cost of a delivery?
  - How does direct billing work?
- Refunds
  - How do I contest charges in an invoice?
  - How do I request a refund?
Live Operations / Customer Service
Integrations

Orkestro onboarding steps

Orkestro Support

Modified on: Thu, 2 Dec, 2021 at 10:00 PM

Want to start using Orkestro for your deliveries? Please fill in our onboarding form and a member of our onboarding team will get in touch with you.

The onboarding process can take up to 2 to 10 days, depending your preferred delivery set up and if you would like the get an SLA with a fleet. Below you can find the steps you need to take for setting up an Orkestro account.

Instant account set up (1-2 days)

SLA account set up (up to 10 days)

Orkestro can help you to find a dedicated fleet partner through tendering process. If your tender is successful you can obtain an SLA with your chosen fleet partner. More about SLAs in this article.