Sometimes drivers may not be able to answer calls because they are:
Driving or in transit,
Busy with other deliveries,
Experiencing service/network issues.
If you’re unable to reach the driver by phone, the best way to get instant updates is to start a chat with the courier’s support team via the Orkestro Portal.
This will connect you directly to the courier’s support team, who can quickly assist and provide real-time updates about your order.
? How to start a chat:
Open the relevant order in the Portal.
Go to the Fleet tab.
Click the ? chat icon next to the booking.
Tip: You can also click the chat icon straight from the order list page for quick access
