About Orkestro
- Get started
- Orkestro Partners
  - Orkestro's e-commerce partners
  - Orkestro's courier partners
Navigating the Orkestro Platform
- Managing your stores
- Managing your users
- Managing your fleets
- Manage your dispatching
- Managing your orders
- Personalizing your orders
- Managing your tickets
  - Submit a support ticket
  - Create your own ticketing portal to manage your tickets
- Managing your Orkestro account
  - Close or deactivate your Orkestro account
  - Reopen or reactivate your Orkestro account
Billing
- Charges
  - What factors affect the cost of a delivery?
  - How does direct billing work?
- Refunds
  - How do I contest charges in an invoice?
  - How do I request a refund?
Live Operations / Customer Service
Integrations

Contact Us

Orkestro Support

Modified on: Tue, 7 Mar, 2023 at 1:30 PM

Live Support
If you need assistance with an ongoing order please contact our Live Operations team through the Orkestro Platform Chat. If you don't have access to the platform please contact us by clicking the Chat Icon on this page (bottom right).

Our Live Support is available from 7.30 am to 10.30 pm Monday to Friday and 10.00 am to 7.00 pm Saturday to Sunday, including bank holidays.

Customer Support or Finance
If you have an inquiry for our Customer Support or Finance Team please contact us by submitting a ticket through our customer support portal, and selecting the appropriate ticket type.