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How do I request a refund?

To request a refund, follow these steps:


    •    Go to the Orkestro Dashboard

    •    Open the order you want a refund for

    •    Click the ‘Fleets’ tab

    •    Select the ‘Request Refund’ icon




Fill in the required details. Your request will be automatically sent to the courier partner’s support team for review.


⭐️ You may be eligible for a refund or compensation if:


    •    The order was damaged in transit

    •    The courier breached a signed SLA


If your refund is approved before payment, you’ll receive a credit note and an updated invoice. If it’s approved after payment, the credit note will appear on your next invoice.




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