About Orkestro
- Get started
- Orkestro Partners
  - Orkestro's e-commerce partners
  - Orkestro's courier partners
Navigating the Orkestro Platform
- Managing your stores
- Managing your users
- Managing your fleets
- Manage your dispatching
- Managing your orders
- Personalizing your orders
- Managing your tickets
  - Submit a support ticket
  - Create your own ticketing portal to manage your tickets
- Managing your Orkestro account
  - Close or deactivate your Orkestro account
  - Reopen or reactivate your Orkestro account
Billing
- Charges
  - What factors affect the cost of a delivery?
  - How does direct billing work?
- Refunds
  - How do I contest charges in an invoice?
  - How do I request a refund?
Live Operations / Customer Service
Integrations

Reopen or reactivate your Orkestro account

Orkestro Support

Modified on: Wed, 11 May, 2022 at 9:58 AM

To reopen your account:

Please raise a ticket via our Ticket Portal
Select ‘Accounts & Billing’ as a type.
Select ‘Account Management’ and request for an account reactivation
Our support team will check that your billing details are up to date and reopen your account. If we can’t find relevant billing details, we will ask you to update them before reopening.